The whole front office.
Every follow-up your HVAC office never gets to, running on its own.
Lead replies at any hour, online booking, voicemail callback cards, estimate follow-ups, appointment reminders, review requests, invoice reminders and win-backs. Keep your phone, your people and your software.
Free for 14 days. No card needed to start. No call or demo needed.
01 Request
10:42 PM
A request comes in after hours.
Someone fills in the form on your website at 10:42 at night. Frontline emails them back right away, puts a callback card on your Today list and emails your team. If nobody books them, two short follow-ups go out over the next day, and they stop once the customer is booked, answered, called or marked handled.
One job, start to finish. Illustration: the job and its times are fictional.
02 Estimate
Mon 4:30 PM
The estimate that went quiet.
You quoted a new system and heard nothing back. Frontline follows up for you, up to three times, and stops the moment the estimate is sold, declined or booked.
03 Reminder
Wed 8:00 AM
Reminded the day before.
The customer gets an email with one tap to confirm, ask for a different time, or cancel. A confirmation shows on the visit; anything else lands on your Today list.
04 On my way
Thu 8:41 AM
On my way, in one press.
When your technician heads out, one press on the visit tells the customer someone is on the way, with the arrival window: by email, or as a text your office sends from its own phone. Running behind? One more tap tells them how late and when to expect you. The route is drawn for the picture; Frontline does not track the truck.
05 Review
Thu 4:12 PM
Every customer gets asked.
After the job, every customer gets the review request, happy or not, because asking only the happy ones breaks Google's rules. Each request also carries a private way to say something is not right, and that lands on your Today list.
06 Paid
Fri 9:00 AM
Paid up, warranty registered.
Invoice reminders go out on the schedule you set, with a link to your own payment page, and stop the moment the invoice is marked paid. A new install gets a warranty registration to-do with a countdown, and the homeowner gets an email when your office marks it registered.
07 Back again
Next spring
They come back before the heat.
Before the hot and cold seasons, past customers with no plan and nothing booked get a tune-up offer. A customer whose last visit was a year ago gets a win-back offer.
08 Monday
Mon 7:00 AM
One email tells you what it did.
Every Monday, one email with what was booked, what was asked for and how many follow-ups went out.
The whole front office.
Try it free for 14 days. Set it up yourself, on your own schedule.
Free for 14 days. No card needed to start. No call or demo needed.
On top of the software you run.
- JobberConnectedConnect and sync proven live on a Jobber test account; follow-ups run by email.
- Housecall ProBuiltReady to connect with a full-access API key; not yet proven on a live account.
- ServiceTitanCertification pendingLead replies and voicemail callback cards today; the follow-up sequence once certified.
- Other softwareNo connectionLead replies, voicemail callback cards and reminders from an imported customer list; jobs stay in your software.
- No softwareRuns nativelyFrontline assigns technicians and runs every follow-up from its own records.
Questions shop owners ask.
What does Spartan Frontline do?
It runs the follow-ups an HVAC office never gets to, by email: an instant reply to every new lead, callback cards from voicemail emails, appointment reminders, review requests, estimate and invoice follow-ups, win-back offers and a Monday email that says what it did.
Does it answer my phone or send texts on its own?
No. No robot answers your calls and no text goes out automatically. Frontline works by email. When a text is the better move, your office sends it in one tap from its own phone.
Do I have to change my software?
No. Frontline runs on top of Jobber, or on its own customer records if you have no software. Housecall Pro is built and not yet proven on a live account, and ServiceTitan is waiting on certification. Each has its own page, linked above.
What happens when someone fills in my form at night?
They get an email reply right away, a callback card lands on your Today list and your team is emailed. If nobody books them, two short follow-ups go out over the next day and stop once they are booked, answered, called or marked handled.
Can customers book online?
Yes, from a request page with your shop's name on it. A new customer in your service area books a real open time. Existing customers, urgent problems and addresses outside your area come in as requests for your office. Gas, smoke or carbon monoxide shows safety steps and alerts your team.
Who sets it up?
You do, on your own schedule, in the app. A checklist shows what is left, the English email wording comes ready, and nothing goes to your customers until you switch your shop live. If you would like a walkthrough, a free demo is available. It is never required.
How does the free trial work?
Try it free for 14 days. No card needed to start. Add a card when you are ready to go live. Once a card is added, your plan is charged automatically when the trial ends unless you cancel first. If you never add a card, the trial simply ends and nothing is charged. No call or demo needed.
Free for 14 days. No card needed to start. No call or demo needed.