Spartan Frontline

Guides

Plain answers for HVAC shop owners

The follow-ups an office never gets to, written out: what to send, when to send it, and the wording to copy. Each one also shows how Frontline does it for you.

• Missed-lead calculatorFree tool. Enter your weekly calls and requests, how many go unanswered, your average job and your close rate to see the revenue at risk.
• HVAC estimate follow-up email: when to send it and what to sayYou sent the estimate and heard nothing. Here is a three-email follow-up you can start with today, with the timing and the wording.
• How to get more Google reviews for your HVAC companyMost happy customers never leave a review unless someone asks, at the right moment, with a link that takes one tap. This is the plain way to do it within Google's rules.
• HVAC maintenance plan renewal reminders that keep membersA maintenance plan only holds its members if they hear from you before it renews and when their visit is due. Here is a simple set of emails and the timing to send them.
• Invoice reminder emails for contractors: two to copy, then a callA job is not finished until the invoice is paid. These emails nudge a late customer without turning it into a fight.
• After-hours calls for an HVAC or plumbing shop: a plan for when nobody picks upA homeowner with no heat at 9 PM may leave a message and also call the next shop on the list. You do not have to answer every call to respond first. You need a plan for what happens to the message.