For shops on ServiceTitan
Built for ServiceTitan, live once certified
ServiceTitan only lets certified apps connect. Spartan Tek submitted Frontline's application on September 26, 2026. Until certification clears, Frontline cannot read a ServiceTitan shop's records, so its follow-ups do not run yet. What works today: a new lead from your website or lead sources gets a reply by email the moment your office hours open, and lands on Today.
Certification pendingServiceTitan only lets certified apps connect. Frontline's application was submitted September 26, 2026. Until certification clears, Frontline cannot read a ServiceTitan shop's records, so follow-ups do not run yet. Email replies to new leads work today regardless, once your office hours open.
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What ServiceTitan already does
ServiceTitan already sells Contact Center Pro, an AI voice agent that answers, books and reschedules using live technician and dispatch data, plus Live Services, a staffed after-hours answering team, plus Marketing Pro for review requests and win-back campaigns. Frontline is not a replacement for any of that today.
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What Frontline adds
Reply to new leads, today
A lead from your website or another lead source gets an email reply the moment your office hours open, and lands on Today for your office.
Once certified: reading your records
Frontline reads your ServiceTitan customers, jobs, estimates and invoices, the same categories the proven Jobber connection already reads.
Once certified: reminders and rescheduling
Appointment reminders run from your ServiceTitan jobs, and a customer's pick for a new time writes straight into your ServiceTitan appointment.
Spanish by customer record
Any customer whose record says they prefer Spanish gets their emails, and the pages they open from them, in Spanish, once you approve the Spanish wording.
Setup done for you
Spartan Tek in Houston sets up your connection and writes and approves your follow-up wording with you before anything goes live.
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How it connects
Today
Frontline has no connection to ServiceTitan yet. A lead from your website or another lead source still gets an email reply the moment your office hours open, and lands on Today; every job and appointment stays in ServiceTitan for your office to manage.
Once certified: reading your data
Frontline will read your ServiceTitan customers, jobs, estimates and invoices, the same categories the proven Jobber connection already reads.
Once certified: rescheduling
A customer's pick for a new time will write directly into your ServiceTitan appointment instead of reaching your office as a message.
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What stays with your office
Every job today: your office enters and manages it in ServiceTitan directly. Frontline cannot read or write ServiceTitan records until certified.
The certification timeline is ServiceTitan's own five-step process, with no sandbox until step four. Frontline does not control when it finishes.
Texting: every message goes out by email. Texting is built into Frontline but is not turned on.
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Questions
What does Frontline do for a ServiceTitan shop right now?
Replies by email the moment your office hours open, to a new lead from your website or another lead source, and puts it on Today. Nothing else yet: ServiceTitan only lets certified apps connect, and Frontline's application is still pending.
Does Frontline book or follow up directly in ServiceTitan?
Not yet. Frontline's App Marketplace certification was submitted September 26, 2026. Until it clears, Frontline cannot read a ServiceTitan shop's records, so no follow-ups run and every job stays in ServiceTitan for your office to manage.
Does this replace Contact Center Pro or Live Services?
No. Keep it for phone intake if you use it. Frontline's pitch is the follow-up sequence by email, once certified.
When does certification clear?
After ServiceTitan certifies Frontline's application, submitted September 26, 2026. That is a five-step process on ServiceTitan's side, with no sandbox until step four.
Does this text my customers?
No. Every message goes out by email. Texting is built into Frontline but is not turned on.
The whole front office.
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