Order Form

This Order Form is entered into under, and is governed by, the Master Subscription Agreement between Spartan Alliance Group LLC, d/b/a Spartan Tek Solutions (“Company”), and the customer named on Company’s signup form or emailed order (the “MSA”). Capitalized terms not defined here have the meaning given in the MSA.

How This Order Form Is Accepted

Customer accepts the MSA and this Order Form by checking the acceptance box on Company’s online signup form and submitting the form. For an order Company sends by email, Customer accepts by replying “I accept” to that email or by paying the first invoice. Any of these is Customer’s electronic signature. The date of signup, of that reply, or of that payment is the “Effective Date” of the MSA and this Order Form.

Company keeps an electronic record of each signup: the date and time, the IP address and browser information of the device used, and the version of the MSA and this Order Form that Customer accepted. That record, or the email reply or payment for an emailed order, is the record of acceptance. When the account is created, Company also emails Customer a message confirming that the account is ready.

Customer Information

Taken from the signup form or emailed order: the business name, contact name, email and phone Customer enters there. The billing address, if any, is taken when Customer adds a payment method in the app. This Order Form covers one shop location.

Service

A Spartan Frontline subscription, as described in the MSA, for one shop location. Customer’s records live either in Spartan Frontline’s own customer and job records, or in software Frontline syncs with (Jobber today; others as Company makes them available). Third-party software is provided under its own terms; see MSA Section 2.6.

Free Trial

Every plan starts with a free trial of 14 days, beginning on the Effective Date (the “Free Trial”). Customer does not need to provide a payment method to start the Free Trial, and Company will not charge any payment method during it. Customer must add a payment method in the app before Customer’s shop can go live. If no payment method is on file when the Free Trial ends, the Free Trial simply ends, Company charges nothing, and Customer owes nothing. There is no setup fee.

Customer may cancel during the Free Trial at any time, for any reason, and owes nothing. A Free Trial is offered once per shop: a Customer that cancels and later restarts does not receive a second one.

Plans and Fees (the plan chosen at signup applies)

Monthly.

• A subscription fee of $297 per month, billed monthly in advance. The first charge is made when the Free Trial ends, if a payment method is on file.

Annual.

• A subscription fee of $2,970 per year, charged when the Free Trial ends, if a payment method is on file, for the first year and then yearly in advance.

Founding Shop (offered to the first 10 shops only):

• A subscription fee of $197 per month for the first 12 monthly billing periods, then $297 per month. Billing starts as for the Monthly plan.
• In exchange, Customer agrees to:
  • review and approve, in writing, a short case study using Customer’s own results in the Service;
  • take up to two reference calls a quarter from prospective customers.
• Customer may withdraw from either commitment with written notice. That ends the Founding rate at the next billing date, after which the Monthly plan’s fee applies.

Taxes. Fees do not include sales tax. Company adds sales tax where it applies.

Connecting Jobber, importing Customer’s customer list, and staff accounts are included; there is no per-seat charge.

Automatic Charge and Renewal

Once Customer has added a payment method, and unless Customer cancels before the Free Trial ends, Company will automatically charge the payment method on file the fee for the plan chosen at signup when the Free Trial ends. Company will then keep charging that payment method automatically at the start of each billing period (each month on the Monthly and Founding plans, each year on the Annual plan) until Customer cancels. If no payment method is on file when the Free Trial ends, Company will not charge Customer. Customer authorizes those charges by accepting this Order Form and adding a payment method.

How to Cancel

Customer can cancel at any time in the app under Settings, Billing, or by emailing contact@spartanfrontline.com. A cancellation, in the app or by email, takes effect at the end of the Free Trial or of the billing period then running, and Customer keeps access until then. There is no minimum term and no notice period.

What Happens When Customer Cancels

When a cancellation takes effect, or a Free Trial ends with no payment method on file, Company pauses Customer’s shop. A paused shop sends no messages to End Customers, and Customer’s staff see a paused screen with an option to restart. Company keeps Customer Data for up to 60 days and then deletes it, as MSA Section 6.5 provides. Customer can restart without a second Free Trial.

Canceling stops future charges. It does not refund an amount already charged for a billing period that has begun, unless Company agrees or the law requires.

Optional Add-Ons

Additional shop locations and Customer’s own sending email domain are not sold through online signup. Customer can ask Company for them, and any add-on is priced in writing before it starts. Automated texting is not offered (MSA Section 2.4).

Referral Credit

When Company publishes a referral offer, its terms at that time apply. Credits apply to future invoices, have no cash value, and end with this Order Form.

Billing and Payment

Fees are charged to the payment method Customer adds in the app, through Company’s payment processor. Customer can update its payment method, see invoices, or cancel in the app under Settings, Billing. Late payment and suspension terms are in MSA Sections 3.5 and 4.

Term

This Order Form starts on the Effective Date and continues until Customer cancels or Company ends it. There is no minimum term. The Monthly and Founding plans renew month to month, and a cancellation stops the plan at the end of the billing period then running. The Annual plan is prepaid for its year and renews yearly unless Customer cancels; a cancellation stops the renewal, and the paid year runs to its end. Customer does not need to give notice to cancel. Company may end this Order Form with 30 days’ written notice, which may be given by email, under MSA Section 3.3.