Invoices
Invoice reminder emails for contractors: two to copy, then a call
A job is not finished until the invoice is paid. These emails nudge a late customer without turning it into a fight.
Send a friendly reminder about a week after the job, a clearer one a week after that, and then pick up the phone. Put the amount, the job and a pay link in each, and stop emailing the moment the invoice is paid.
Keep the tone steady
- Assume the customer forgot, not that they refuse.
- Say the job and the amount in the first line.
- Put the pay link on its own line.
- Give a direct number for anyone who thinks the invoice is wrong.
When to stop emailing
After the second reminder, call. A person asking is harder to ignore than a third email, and a call is where a real problem with the invoice comes out.
Record payment before the next reminder
The worst reminder is the one sent to a customer who already paid. Mark invoices paid the day the money arrives, or use a system that stops the reminders for you.
Copy these
SubjectA reminder about your [Shop name] invoice
Hi [First name],
A friendly reminder that the invoice for [the job] is still open. Questions about it? Call us at [phone].
Pay online: [your payment link]
Thank you,
[Shop name]
SubjectYour open [Shop name] invoice
Hi [First name],
[Shop name] again about the open invoice for [the job]. If something is not right with it, tell us and we will sort it out.
Pay online: [your payment link]
If it is easier to talk, call [phone].
[Shop name]
Replace the words in [brackets] with your own details before you send.
Before you send
- The invoice is really unpaid, checked today.
- The pay link works on a phone.
- The email names the job and the amount.
- A phone number is in the email.
- You have a plan to call after the second reminder.
How Frontline does this automatically
Frontline sends invoice reminders by email for finished jobs that are unpaid, by default a week and two weeks after the job is done, in your shop's name with wording you approve.
Add your own payment page once, such as Square, Stripe, QuickBooks or your bank's, and every reminder ends with a link to pay online. A reminder stops the moment the invoice is marked paid.
- It runs from Jobber or from Frontline's own records.
- Frontline does not take the payment. The customer pays on your page.
- Nothing sends until you approve the wording, and nothing goes to customers until your shop is live.
Free for 14 days. No card needed to start. No call or demo needed.
Common questions
How long should I wait before sending an invoice reminder?
About a week after the job is a common first nudge. Frontline's default is seven days after the job, then fourteen.
Should an invoice reminder include a payment link?
Yes, if you have one. A link removes the step of working out how to pay. Frontline adds your payment link to every reminder once you set it.
Does Frontline collect the payment?
No. It links to your own payment page, and the customer pays you there.