Your online request page
Every shop gets a page with its name on it where a customer asks for service or books a visit without calling and without signing in.
1. Find your link
In the app, open Settings, then Request page. Your link looks like app.spartanfrontline.com/book/your-shop, with a Copy button and a small button snippet you can paste into your website.
The page is on when your shop is created. You can switch it off there, and set how many visits it may book on its own in a day.
2. Share it once you are live
Put the link on your website, your Google Business Profile booking link, your Facebook page button and your email signature. Wait until your shop is live first: before that the page takes requests but no confirmation emails go out.
3. What a customer can do
A new customer in your service area picks the problem, answers a few questions and books a real open time, then gets a confirmation email. On Jobber the visit lands in Jobber as a new job. On Frontline records it lands on your Schedule.
An existing customer, an urgent problem, an emergency or an address outside your service area becomes a request on your Today list, with an email reply and the same two follow-ups as any new lead.
Gas, smoke, carbon monoxide or sparking shows safety steps instead of a booking and alerts your team. No cooling or no heat first asks whether anyone at home could be at risk.
4. Model and serial photo
After a booking or a routine request, the customer can add a photo of the unit's label. Their phone shrinks it and removes its location first, and only your staff can open it, from the request's card on Today or the customer's page.
5. Other software
Housecall Pro and ServiceTitan shops get requests only, not bookings, because booking into those systems is not proven yet. See the Housecall Pro and ServiceTitan pages.