Turn voicemails into callback cards
Frontline does not answer your phone. It reads the voicemail emails your own phone system already sends, and turns each one into a card your team can act on.
1. Copy your voicemail address
In the app, open Settings, then Business, then Voicemail and missed calls. It shows an address that looks like your-shop+voicemail@mail.spartanfrontline.com. Copy it.
2. Add it to your phone system
In your phone system, find the voicemail notification settings, often called voicemail to email, and add that address as another recipient. Any phone system that can email you a voicemail can do this. The exact menu name depends on your system, and it is worth checking your phone provider's own help page.
3. What your team gets
Each voicemail or missed call becomes a callback card on Today: who called, the start of their message, and a Call back button. Press Done when it is handled.
When your phone system includes a transcript, a message that reports a gas smell, smoke, carbon monoxide, sparking or a fire, in English or Spanish, is flagged EMERGENCY at the top of Today and in the alert your team gets. Every owner gets that email even with their own alerts turned off.
4. Nothing else changes
Your phone keeps ringing where it rings today. Frontline only reads the email after the call.