Your trial, billing and canceling
The plain version: 14 days free, no card needed to start, and if you never add a card the trial simply ends and nothing is charged. Prices are on the pricing page.
How the trial works
Your 14-day free trial starts when you sign up. No card needed to start. Add a card when you are ready to go live. Once a card is added, your plan is charged automatically when the trial ends, and again every billing period until you cancel. If you never add a card, the trial simply ends and nothing is charged.
Add your card
In the app, the Go live tab has an Add your card step before I'm ready. It shows your plan, the amount, the date your trial ends and the date your plan starts. Nothing is charged when you add the card.
Where to see it
In the app, open Settings, then Billing. It shows your plan, the date your trial ends, when you are next charged, and the card on file once you have added one.
Change your card or see invoices
The Billing page opens Stripe's secure billing page, where you can update your card and see your invoice history. Only an owner of the shop can open it.
Cancel
Cancel any time from Settings, then Billing. Cancel before the trial ends and you pay nothing. After the trial there is no minimum term and no notice to give: a monthly plan stops at the end of the current billing period, and the annual plan, which is prepaid for its year, stops renewing. Your shop keeps running until the end of the trial or of the period you have paid for, and then it pauses. Changed your mind before then? The same page lets you undo the cancellation. The full terms are in the Order Form and the Master Subscription Agreement.
After you cancel
A paused shop sends nothing to customers. Your data is kept for up to 60 days after your subscription ends and then deleted, except copies in routine backups (Master Subscription Agreement, section 6.5). You can restart from the paused screen, with a new checkout and no second free trial.
A payment did not go through
Update your card under Settings, then Billing.