What Frontline sends, and when it stops
Everything Frontline sends goes out by email, in your shop's name, using wording you approved. Nothing is sent to customers until your shop is live.
New leads
An instant reply to every lead from your website form or lead service, at any hour. If nobody books them, two short follow-ups go out over the next day (about three hours and a day later). They stop when the customer books, replies, gets a call logged or is marked done, and never run past a week.
Booked visits
A confirmation email when a visit is booked (on by default for Frontline records, off for a shop synced from Jobber, since Jobber may already confirm). A reminder before the visit, a day ahead by default, with links to confirm, ask for a different time or ask to cancel. On my way and Running late notices go out when someone at your office presses one button on the visit.
After the visit
A review request to every customer with a finished job. Estimate follow-ups, up to three, that stop once the estimate is sold, declined or a job is booked. Invoice reminders that stop the moment the invoice is paid and can end with a link to your own payment page. A warranty registration to-do with a countdown after an install.
Keeping customers
Membership renewal and tune-up reminders for members you keep in Frontline. Tune-up offers before the hot and cold seasons for past customers with no plan and nothing booked. A win-back offer for a customer whose last visit was a year ago. Replacement offers and referral asks exist too, but they are off until you turn them on and approve them.
For you
A Monday email with what was booked, what was asked for and how many follow-ups went out, once your shop is live.
Rules that always apply
Offers carry an unsubscribe link and your mailing address, and a customer gets at most one offer a week. An address that bounces is never emailed again. See Approve your follow-up wording.
What it does not do
Frontline does not answer your phone with AI, and it does not send texts on its own. When a text is the better move, it writes the text and your office sends it in one tap from its own phone.